Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
The Philippines has been one of the world’s top BPO destinations for over two decades – and for good reason. English proficiency, cultural alignment with Western and APAC markets, a large and trainable workforce, and significantly lower operational costs make it the go-to location for businesses looking to scale their customer service and back-office operations without scaling their overheads.
Whether you need a dedicated inbound support team, outbound callers running your campaigns, or a data encoding team processing your records – Antasis delivers Philippines-based operations that are fully managed, quality-controlled, and ready to integrate with your existing business.
Looking to build a Philippines-based team for your business? Submit an enquiry and Antasis will design a solution around your needs.
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Factor | Philippines Advantage |
English proficiency | Ranked among Asia’s highest – neutral accent, strong written English |
Cost efficiency | 40–60% lower operational cost vs. equivalent Singapore or Malaysia teams |
Workforce size | Over 1.3 million BPO workers – deep talent pool across all service types |
Time zone | GMT+8 – aligned with Singapore, Malaysia, Australia, and Japan |
Cultural fit | High familiarity with Western and APAC customer service expectations |
Data encoding accuracy | Highly trained data processing teams with strong attention to detail |
24/7 availability | Large workforce enables round-the-clock shift coverage |
Industry Stat
The Philippines BPO industry contributes over USD 32 billion annually to the economy and employs 1.57 million workers – making it one of the country’s largest and most established industries. (IBPAP, 2024)
Antasis Philippines teams handle your full inbound customer service operation – calls, emails, and live chat – managed to your SLAs and quality standards.
Antasis outbound teams run your campaigns professionally – from lead generation to appointment setting and customer follow-up.
This is where the Philippines genuinely excels. Antasis data encoding teams are trained for speed, accuracy, and confidentiality – handling high-volume data tasks that slow down your core operations.
Data Encoding Service | Details |
Data Entry & Encoding | Forms, records, invoices, spreadsheets – keyed accurately at volume |
Document Processing | Scanning, indexing, digitisation of physical or PDF documents |
Database Management | Record updating, deduplication, data cleaning and standardisation |
Order & Invoice Processing | End-to-end order entry, invoice matching, and fulfilment updates |
Medical & Insurance Records | Specialised encoding for healthcare and insurance document processing |
Survey & Research Data Entry | High-volume research data capture and coding |
Need data encoding, inbound support, or outbound calling from the Philippines?
Antasis can have a dedicated team running for your business in 2–4 weeks.
Cost Item | In-House (SG/MY) | Philippines via Antasis |
Agent monthly cost | SGD 3,500–5,000 / MYR 2,500–4,000 | Significantly lower |
Data encoder monthly cost | SGD 2,800–4,000 / MYR 2,000–3,500 | Significantly lower |
Recruitment cost | SGD/MYR 2,000–5,000 per hire | Nil – handled by Antasis |
Training period | 4–8 weeks self-managed | Managed by Antasis |
Technology & tools | Separate procurement | Included |
Management overhead | Full-time team lead needed | Managed by Antasis |
24/7 coverage | 3× headcount minimum | Included in delivery model |
A common concern for businesses outsourcing to the Philippines is maintaining quality and data security. Here’s how Antasis addresses both:
Antasis data encoding teams operate under strict accuracy SLAs – typically 99%+ accuracy rates with regular audits and error-rate tracking. All data is double-checked before delivery.
Yes. Antasis can deploy a blended team covering inbound/outbound calls and data encoding under one managed service – reducing vendor complexity for your business.
The Philippines operates in GMT+8, aligning perfectly with Singapore, Malaysia, Hong Kong, and Australia (AEST). Antasis also provides shift options for clients requiring coverage outside standard APAC hours.
Yes. Antasis enforces ISO-standard data security, NDA agreements, and PDPA-aligned data handling protocols. Your data is processed in a secured environment with access controls and audit trails.
Antasis works with businesses at different scales – from small dedicated teams to large operations. Contact antasis.com/contact-us/ to discuss what’s right for your volume and budget.
Start Building Your Philippines Team Today.
Inbound support, outbound campaigns, data encoding – fully managed by Antasis.
Get in Touch with Antasis
Email: sales@antasis.com
Singapore Headquarters:
Blk 162 Bukit Merah Central #06-3545, Singapore 150162
Regional Hubs:
Malaysia | Philippines
Phone Numbers:
Singapore: +65-6319-2620
Philippines: +63-920-619-1194
Malaysia: +60-7587-9041
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antasis.com/contact-us/