PROVISION OF CS HOTLINE (STARTED 2019 AND ON-GOING)
Business Milestones : A global leader in retail and real estate specializing in asset and property management, infrastructure development, and investment management services needed support for its loyalty program. By processing and encoding receipts from participating retail shopping malls, the program enables customers to earn and redeem points, driving stronger engagement, loyalty, and retention.
Client's Pain Points (prior to outsourcing)
The company required a reliable BPO partner to manage its contact center operations and ensure receipts were processed quickly and accurately. Delays in earning loyalty points risked reducing customer satisfaction and engagement, which could negatively affect long-term retention.
Since 2019, our support has enabled the processing of an average of 9,000 receipts daily (270,000 monthly)-showcasing the capacity to manage high-volume operations with accuracy and efficiency. This partnership has strengthened the loyalty program, improved customer satisfaction, and reinforced the company's ability to deliver consistent value to its customers.
PROVISION OF CS BACK END SUPPORT (STARTED 2021 AND ON-GOING)
Business Milestones : An Australian logistics provider with a strong customer-centric approach set ambitious goals for improving on-time delivery. Recognizing the importance of meeting customer expectations quickly and efficiently, the company focused on strengthening its delivery performance as a core part of its growth strategy.
Client's Pain Points (prior to outsourcing)
Like many in the logistics industry, the company needed a reliable customer service partner to streamline communication between customers and drivers. Flexibility and scalability were also key, ensuring support operations could easily expand as demand increased, while maintaining a seamless experience for both customers and drivers.
By leveraging with Antasis specialized customer and driver support through ticketing and email channels, the organization achieved significant improvements in delivery performance. This enhanced efficiency not only boosted customer trust but also reinforced the company's competitive edge in the logistics space. The ongoing partnership continues to help the provider hit milestones and sustain its commitment to service excellence.
PROVISION OF CS BACK END SUPPORT (STARTED 2021 AND ON-GOING)
Business Milestones : A growing player in the mobility and transportation industry has been steadily expanding its services to meet the evolving needs of its customers. With a strong focus on convenience and satisfaction, the company aims to deliver seamless experiences that enhance accessibility and reliability across its markets.
Client's Pain Points (prior to outsourcing)
Before partnering with Antasis, the company struggled to maintain consistent quality and timeliness in its customer support operations. Gaps in training, limited monitoring, and scalability challenges led to inconsistent performance, which affected customer satisfaction and overall efficiency. As the customer base continued to grow, these issues created risks to loyalty and made it difficult for the business to keep pace with rising demand-ultimately slowing operational growth.
Since 2021, Antasis has been the trusted customer service provider, delivering back-end support through industry best practices and operational expertise. This partnership has significantly enhanced service quality and efficiency, enabling scalability and stronger customer engagement. As a result, the company has expanded its operations, grown its customer base, and earned recognition for its customer-centric approach, further strengthening its reputation and loyalty.
PROVISION OF CS BACK END SUPPORT (STARTED 2022 AND ON-GOING)
Business Milestones : An industry player in the e-commerce sector, specializing in acquiring and expanding consumer brands, focuses on acting as a growth partner by providing e-commerce and logistics support. This enables brands to reach wider audiences, enhance operational efficiency, and scale their business. The organization is currently expanding aggressively into new markets, including the Philippines. To meet the rising demand, the team has grown from just one member to five, with plans for continued growth.
Client's Pain Points (prior to outsourcing)
A key challenge faced by organizations in this industry is maintaining a consistent level of quality in the work delivered by agents. Variability in performance often arises from factors such as insufficient training, lack of motivation, or inadequate monitoring and feedback mechanisms. This inconsistency not only affects customer satisfaction but also impacts overall operational efficiency and brand reputation.
With a team of skilled professionals, Antasis leverages its deep industry knowledge and best practices to deliver consistently high-quality service. Over the past two years, this expertise has played acrucial role in driving significant growth. As a result, organizations in this sector have seen impressive increases in both sales and productivity, enabling successful expansion across various global markets. This approach has not only strengthened their market position but also demonstrated the value of combining expertise with strategic execution.
