Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
Every hour your team spends on data entry, document processing, and back-office admin is an hour they’re not spending on customers, growth, or the work that actually moves your business forward. For most companies, that’s a significant and measurable drag on productivity – one that compounds as headcount grows.
Back office outsourcing is the practical solution. By delegating your data processing, document management, and administrative operations to a specialist provider, you reduce cost, improve accuracy, and free your core team to focus on what they do best.
This guide covers what back office outsourcing includes, why businesses in Singapore and Malaysia are making the shift, and how Antasis manages it end-to-end.
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Talk to Antasis – fully managed back office outsourcing for Singapore and Malaysia.
Back office outsourcing means delegating your internal administrative and data operations to a managed service provider – covering everything from data entry and document processing to database management and reporting support.
Simple Definition Back office outsourcing = handing your data entry, document processing, reporting, and administrative operations to a specialist team – so your internal staff focus on customer-facing and revenue-generating work. |
Unlike customer-facing services, back office work often goes unnoticed – until errors accumulate, deadlines are missed, or the volume becomes unmanageable. Outsourcing removes that risk entirely.
Back Office Service | What’s Covered | Typical Volume Handled |
Data Entry & Encoding | Forms, invoices, spreadsheets, CRM records – keyed accurately at volume | High – thousands of records/day |
Document Processing | Scanning, indexing, classification, and digitisation of physical or digital documents | Medium to high |
Database Management | Record updating, deduplication, data cleaning, standardisation | Ongoing – monthly cycles |
Order & Invoice Processing | End-to-end order entry, invoice matching, PO processing, fulfilment updates | High – transactional |
Report Preparation | Compiling, formatting, and distributing regular business reports from raw data | Weekly / monthly |
Claims & Application Processing | Insurance, HR, or finance claims – reviewed, categorised, and processed | Medium |
Email & Correspondence Management | Inbox monitoring, categorisation, response drafting for back-office email queues | Daily |
Compliance Documentation | Regulatory document preparation, filing, and record-keeping support | Ongoing |
The hidden cost of keeping back office work in-house is rarely measured – but it’s always present:
The Problem | The Impact |
Skilled staff doing low-value admin | High salary cost applied to low-complexity tasks |
Manual data entry errors | Downstream errors in reporting, billing, compliance |
Volume spikes at month-end or quarter-end | Team overwhelmed, deadlines missed, quality drops |
No dedicated back office resource | Core staff juggle admin alongside primary responsibilities |
Staff turnover creates knowledge gaps | Processes undocumented, inconsistently executed |
Scaling requires new hires | Recruitment, training, and management overhead increases |
Outsourcing to Antasis removes each of these friction points – replacing inconsistent in-house execution with a structured, SLA-driven managed service.
Cost Factor | In-House (SG) | In-House (MY) | Outsourced to Antasis |
Data entry staff salary | SGD 2,800–4,000/month | MYR 2,000–3,200/month | Significantly lower |
Recruitment & onboarding | SGD 2,000–4,000/hire | MYR 1,500–3,000/hire | Nil – included |
Training time | 3–6 weeks | 3–6 weeks | Managed by Antasis |
Error rate | Varies – human fatigue | Varies – human fatigue | SLA-controlled, <1% |
Scalability | New hire required | New hire required | Flex up/down instantly |
Management overhead | Supervisor required | Supervisor required | Handled by Antasis |
Industry | Key Back Office Tasks Outsourced |
Financial Services | Loan application processing, KYC documentation, transaction reconciliation |
Healthcare | Patient record processing, insurance claims, appointment data entry |
E-commerce & Retail | Order processing, inventory updates, returns documentation |
Logistics & Supply Chain | Shipment records, customs documentation, delivery data entry |
Property & Real Estate | Tenancy agreements, lease records, property database management |
HR & Recruitment | Candidate records, onboarding documentation, employee file management |
All client data is handled under NDA, with access controls, encrypted data transmission, and audit trails on every file. Antasis operates in compliance with PDPA Singapore and PDPA Malaysia – your data is never shared, sold, or accessed outside of the agreed scope.
Antasis accepts all common formats – PDF, Excel, CSV, Word, image files (JPG, PNG, TIFF), and scanned documents. If your data is in a proprietary format, the technical team will assess compatibility during onboarding.
Yes. Antasis supports both recurring managed services (monthly payroll reports, weekly order processing) and one-off batch projects (database cleaning, document digitisation). Contact the team to discuss the right model for your volume.
Standard turnaround is 24–48 hours for most data entry and processing tasks. Rush turnaround (same-day or next-morning delivery) is available for high-priority batches – discuss during the proposal stage.
Stop paying your best people to do data entry.Antasis manages your back office – accurately, at volume, and to SLA. Email: sales@antasis.com Singapore HQ: Blk 162 Bukit Merah Central #06-3545, Singapore 150162 Singapore: +65-6319-2620 | Philippines: +63-920-619-1194 | Malaysia: +60-7587-9041 |
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