Customer Support Solutions

Antasis stands as a leading provider of customer service outsourcing solutions, committed to delivering exceptional customer support that exceeds expectations. With over 17 years of experience, Antasis has partnered with small, medium, and large corporations, offering tailored solutions to meet diverse customer service requirements [3]. Our approach focuses on providing the right manpower, training, and systems to effectively serve your customers and resolve their concerns efficiently.

Key aspects of our Customer Support Solutions include:

• Experienced Professionals: Access to a large pool of skilled and talented Customer Service Professionals with high-level customer interaction and problem-solving abilities.
• Intensive Training: Our professionals undergo intensive training on your company, products/services, and best practices for customer assistance to ensure exceptional service delivery.
• Cost-Effective Solutions: Outsourcing customer service with Antasis allows businesses to cut costs without sacrificing service quality, offering flexibility in staffing to manage peak and off-peak hours effectively.
• 24/7 Availability: We enable businesses to offer round-the-clock customer service, a key factor in enhancing customer satisfaction and loyalty.
• Inbound Customer Service: Handling customer inquiries, service requests, and product questions via phone, email, or chat, with a focus on quick and effective resolution.
• Outbound Customer Service: Proactive customer engagement for follow-ups, new product offerings, sales, and relationship building, including welcome calls and upsell opportunities.

Antasis is an ISO 9001 Certified company, demonstrating our commitment to efficient and proven Quality Management Systems. We also hold the NS Mark Gold accreditation, a national-level recognition from the government of Singapore, further solidifying our reputation as a trusted partner.