Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
Your customers don’t care that you’re short-staffed. They call when they have a problem, and they expect it resolved – fast, professionally, and without being transferred three times. For businesses in Singapore and Malaysia, meeting that expectation in-house is becoming increasingly expensive and operationally complex.
That’s why more companies across the region are turning to outsourced customer service – not as a cost-cutting measure, but as a genuine competitive advantage. With the right BPO partner, you get a fully managed inbound and outbound customer service team, without the overhead of hiring, training, and managing it yourself.
This guide covers everything you need to know about customer service outsourcing in Singapore and Malaysia – and how Antasis makes it work for businesses of every size.
Get a custom outsourcing proposal for your business.
Antasis responds within 24 hours – no lengthy forms, no obligation.
Why Singaporean & Malaysian Businesses Are Outsourcing Customer Service
The pressure on customer-facing teams in both markets has never been higher. Here’s what’s driving the shift:
Quick Fact
Southeast Asia’s BPO market is projected to grow at 8.2% CAGR through 2028 (Grand View Research, 2024). Singapore and Malaysia remain the two largest outsourcing buyers in the region.
Antasis handles your full inbound customer service function—every call, email, and live chat – so your internal team can focus on what matters most.
| Inbound Service | What’s Covered |
| Voice (Phone Support) | Call answering, query resolution, complaint handling, escalation management |
| Live Chat Support | Real-time website and app chat, first-response handling, FAQ resolution |
| Email Support | Ticket management, SLA-driven response, follow-up sequences |
| Technical Helpdesk | Tier-1 and Tier-2 support for software, hardware, and product issues |
| Customer Retention | Cancellation management, loyalty handling, win-back campaigns |
Antasis’s outbound teams are trained to represent your brand professionally – whether that’s lead generation, appointment setting, or customer follow-up.
| Outbound Service | What’s Covered |
| Telemarketing | B2B and B2C outbound calling, product promotion, campaign execution |
| Appointment Setting | Qualified meeting booking for your sales team across SG and MY markets |
| Customer Follow-Up | Post-purchase calls, satisfaction surveys, renewal reminders |
| Debt Collection Calls | Professional, compliance-aware outbound recovery calls |
| Market Research | Phone-based surveys, data gathering, customer feedback collection |
Need inbound, outbound, or both?
Tell Antasis your setup, and they’ll design a solution around your volume and budget.
| Factor | Singapore | Malaysia |
| Primary language | English | English + Bahasa Malaysia |
| Secondary language | Mandarin, Tamil | Mandarin, Tamil |
| Compliance focus | MOM regulations, PDPA | PDPA Malaysia, EPF/SOCSO |
| Cost profile | Higher – premium market | More cost-effective |
| Typical clients | Financial services, tech, retail | Manufacturing, logistics, SMEs |
| Antasis coverage | Dedicated SG-focused teams | KL-based delivery teams |
Antasis operates across both markets with teams that understand local compliance, language, and customer expectations – meaning you don’t need two vendors to cover Singapore and Malaysia.
| Cost Item | In-House (SG) | In-House (MY) | Outsourced to Antasis |
| Agent salary/month | SGD 3,500–5,000 | MYR 2,500–4,000 | Significantly lower |
| Recruitment cost | SGD 2,000–5,000/hire | MYR 1,500–3,000/hire | Nil – included |
| Training | 4–8 weeks | 4–8 weeks | Managed by Antasis |
| 24/7 coverage | 3× headcount needed | 3× headcount needed | Included |
| Management overhead | Team lead required | Team lead required | Handled by Antasis |
| Technology (CRM, dialler) | Separate cost | Separate cost | Built-in |
Yes. Antasis has bilingual agents trained in English and Bahasa Malaysia, with additional capacity for Mandarin and Tamil – covering the full language landscape of both Singapore and Malaysia markets.
Antasis works with businesses of different sizes and stages. Contact the team directly at antasis.com/contact-us/ to discuss what’s appropriate for your volume – there’s no one-size-fits-all minimum.
All outbound campaigns are managed with call recording, real-time monitoring, and regular quality audits. Clients receive performance reports covering call volumes, conversion rates, and SLA compliance on a weekly basis.
Yes. Antasis follows PDPA compliance requirements for both Singapore and Malaysia. Data handling protocols, security measures, and contractual data protection terms are part of every client engagement.
Ready to build your outsourced customer service team?
Submit an inquiry, and Antasis will have a proposal ready within 24 hours.
Get in Touch with Antasis
Email: sales@antasis.com
Singapore Headquarters: Blk 162 Bukit Merah Central #06-3545, Singapore 150162
Regional Hubs: Malaysia | Philippines
Phone Numbers: Singapore: +65-6319-2620 Philippines: +63-920-619-1194 Malaysia: +60-7587-9041
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