Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
In 2026, the race for market share in Southeast Asia (SEA) is tighter than ever. Brands from Singapore, Malaysia, and Vietnam are no longer just competing on product quality; they are competing on the Customer Experience (CX).
To win, companies need 24/7 support, tech-savvy agents, and low costs. This is why Manila has become the top choice for regional leaders. By partnering with experts like Antasis, brands can scale quickly without the high price tag of local hiring.
The Philippines has long been a global leader in BPO, but 2026 brings new reasons to choose Manila. For brands in the SEA region, the cultural “neighborliness” and shared time zones make it a perfect fit.
Filipinos are famous for their clear, neutral accents. This makes them great for both voice calls and complex email support. In 2026, the Philippines will remain the second-highest English-proficient nation in Asia, second only to Singapore.
The average age in the Philippines is 23. This young group grew up with smartphones and social media. They learn new CRM tools and AI platforms faster than almost any other workforce.
Choosing Manila isn’t just about saving money; it’s about working smarter. Here are seven ways it helps your business grow:
At Antasis, we don’t just provide “staff.” We provide ISO-certified solutions. Our Manila operations are designed to feel like an extension of your own office. We focus on:
Not at all. Manila shares the same time zone (GMT+8) as Singapore and Malaysia. Your offshore team works the exact same hours as your headquarters.
We follow strict international standards. Our Manila offices are secure, and we use enterprise-grade encryption and VDI licenses to protect your data.
Yes. While English is the primary language, Manila is a diverse hub where we can source agents fluent in Mandarin, Malay, and Thai for regional support.
In 2026, a $14/hour rate in Manila is often “all-in.” This covers the agent’s salary, benefits (like the 13th-month pay), office space, and technology.
No. With Antasis, you get real-time analytics and a dedicated account manager. You stay in the driver’s seat while we handle the heavy lifting.
It begins with a consultation. We look at your current volume and goals, then build a custom team in Manila that fits your budget.
The brands that win in 2026 will be those that can provide fast, empathetic, and affordable support. Outsourcing to Manila with a trusted partner like Antasis is the fastest way to achieve this.
Ready to see the Manila difference?
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