Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
These are the times of complex business, and organizations seek not just outsourcing vendors, they seek partners who understand their vision, expand with their vision, and bring technology expertise and human empathy along with them.
The development of the global Business Process Outsourcing (BPO) sector reflects this shift. What began as a cost-cutting strategy has evolved to be seen as a strategic enabler of innovation, responsiveness, and customer excellence.
Steering this revolution is Antasis, a global-class BPO and managed service provider that has raised the standards in delivering business solutions from the heart. Relying on smart automation, highly available infrastructure, and human-empathy-centric service design, Antasis helps businesses transform… (OR) …and service design centered on human empathy, Antasis helps businesses transform how they work, communicate, and grow sustainably.
This is not outsourcing; this is co-creation of value, driven by people and technology. Explore our Comprehensive Business Solutions designed to co-create value through people and technology.
Outsourcing was for many years synonymous with efficiency – costs being kept to the minimum and monotonous tasks being offloaded. But modern-day businesses want something more: strategic results, measurable growth, and customer-oriented transformation.
Antasis is the company that addresses this gap in expectation by providing total business process management, combining AI, analytics, and tailor-made workflow design.
Despite the fact that many providers only highlight the automation part, Antasis has a totally different viewpoint, one that puts human communication at the same level as technological accuracy. All the solutions are based on real people around the world—employees, consumers, and end-users—making operational excellence possible without sacrificing the human experience.
Antasis asserts that outsourcing is not about transactions but about long-term collaboration. … This teamwork approach leads to shared ownership of results, whether involving reducing cycle times, improving service delivery, or moving into new markets.
People in a company are the most important asset. However, handling HR and payroll functions in different regions can be complex and demanding due to compliance requirements. Antasis makes the whole process easier with its full-service HR outsourcing solutions, thus allowing companies to direct their attention to growth strategies only. Simplify workforce management with HR & Payroll Outsourcing Services .
Antasis guarantees accuracy, openness, and promptness in every step from payroll computation to statutory compliance. Its digital payroll systems are connected to client systems, allowing for:
The benefit? A seamless payroll process that improves staff trust and reduces administrative load.
Antasis provides comprehensive HR services from talent acquisition and onboarding to performance management and employee engagement. Driven by HR analytics and AI-powered insights, it helps organizations sync workforce strategy with business objectives.
A worldwide logistics customer, for example, decreased hiring time by 40% and improved retention by 25% after only one year of using Antasis for human resources process management.
Operational reliability is not an option in a world becoming increasingly technologically orientated. Antasis delivers Facility & IT Services that enable business continuity, security, and scalability at multiple locations.
From administrative support to security and maintenance, Antasis provides full-suite,customized facility management.Through the connection of IoT-based monitoring and predictive maintenance solutions, Antasis makes it possible for businesses to maintain their operations at optimal efficiency and sustainability.
IT is no longer simply about keeping the systems running, it’s about facilitating business transformation. Antasis IT offerings include:
This comprehensive approach ensures that every level of technology supports the client’s long-term objective, not just standard operations.
A global healthcare organization recently published 99.8% system availability and a 60% reduction in IT downtime events after relocating its managed IT operations to Antasis.
No two industries are alike, and Antasis acknowledges that. Its specialized BPO services are custom-made to cater specifically to the challenges, regulations, and customer expectations of each sector. Discover how Specialized & Custom BPO Solutions empower your business with tailored workflows.
Antasis provides specialized solutions for industries such as:
Banking and Financial Services : Fraud monitoring, compliance processing, customer verification
Healthcare : Patient records management, appointment scheduling, billing accuracy
Retail and E-commerce : Order fulfillment, returns management, multi-channel customer support
Telecommunications : Network support, customer onboarding, technical helpdesks
By bringing together domain knowledge, process optimization, and AI automation, Antasis not only makes sure that a client’s operations are efficient but also sets that client apart in the strategy of the market.
Antasis does not provide packages that are suitable for all. Rather, it partners with clients in the development of solutions, customizing each workflow, metric, and performance indicator to the specific organization’s objectives.
At the heart of Antasis’s success lies a powerful belief: technology enables, but people empower.
Antasis prioritizes continuous learning, leadership development, and emotional intelligence across its workforce.Agents are trained not just in process proficiency but in communication, empathy, and problem-solving the skills that define exceptional service.
This commitment results in lower attrition, higher client satisfaction, and consistently strong performance across global teams.
With a multicultural workforce serving clients worldwide, Antasis fosters an inclusive environment that values cultural awareness and local expertise. This global mindset ensures that every customer interaction from Singapore to San Francisco feels both personal and professional.
Antasis’s strength lies in its ability to blend automation with authenticity,ensuring that innovation never comes at the cost of connection.Learn more about our AI & Automation Services that merge human intelligence with smart technology.
Through Robotic Process Automation (RPA) and AI-driven analytics, Antasis streamlines complex workflows and eliminates redundancy. Tasks that once required hours of manual effort can now be completed in minutes with higher accuracy and full audit traceability.
Using integrated CRM and Business Intelligence (BI) platforms, Antasis empowers clients to make evidence-based decisions. Predictive analytics identify emerging trends, while real-time dashboards allow leaders to monitor KPIs across regions.
For instance, a financial services partner used Antasis’s BI insights to optimize its loan approval process, cutting approval times by 35% while improving compliance metrics by 20%.
Modern enterprises are increasingly held accountable not only for profit, but for purpose. Antasis is committed to sustainable practices and ethical operations that align with the values of global clients.
By integrating sustainability into its core operations, Antasis helps clients build supply chains and partnerships that are both responsible and resilient.
A multinational retail chain faced customer dissatisfaction due to inconsistent support across regions. Antasis deployed multilingual customer engagement teams and unified CRM systems, resulting in:
A major financial institution struggled with regulatory compliance and data reconciliation. Through automated back-office solutions, Antasis delivered:
A healthcare provider implemented Antasis’s IT helpdesk and patient support solutions, achieving:
Each case underscores Antasis’s ability to blend precision, compassion, and innovation — hallmarks of a world-class outsourcing partner.
These differentiators strategically elevate Antasis from a standard service vendor to a globally aligned, trust-driven partner, enabling organisations to unlock sustainable, future-ready business transformation at scale.
The global BPO landscape is shifting toward hyper-personalization, predictive analytics, and end-to-end digital transformation. Organizations that thrive in this new era will be those that view outsourcing not as delegation, but as co-innovation.
Antasis is already leading this shift, investing in AI research, advanced analytics, and workforce upskilling to ensure its clients remain future-ready.
As technology evolves, Antasis’s mission remains clear:
To empower businesses with intelligent, empathetic, and adaptable solutions that create value far beyond operational efficiency.
The world’s most successful companies share a common trait: they partner with organizations that help them scale intelligently and serve compassionately.
Antasis embodies that partnership. By integrating human expertise, advanced technology, and global scalability, it enables enterprises to deliver seamless operations and extraordinary customer experiences.
Whether optimizing HR functions, managing IT infrastructure, or crafting personalized customer interactions, Antasis stands as a beacon of intelligent outsourcing, one that transforms challenges into opportunities and transactions into relationships.
It’s not just about outsourcing. It’s about transforming your business experience with Antasis.Learn more about our end-to-end outsourcing and automation solutions on our Services page.
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