Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
Imagine a customer service solution that actually understands your customers. Not rigid scripted responses. Not frustrating menu mazes. Real fluid conversations that feel human across phone calls, live chats, WhatsApp, email, everything.
The Antasis Conversational AI Platform at antasis.com/conversational-ai-platform/ delivers exactly that. Advanced natural language understanding combined with enterprise grade integrations creates virtual agents that resolve 85% of customer interactions while identifying sales opportunities in real time.
Business Results: 75% reduction in live agent talk time. 92% first contact resolution. 28% increase in customer lifetime value through intelligent upselling.
Regular chatbots fail at nuance. They stumble on follow up questions. Can’t maintain context. Sounds robotic. Antasis Conversational AI thinks and responds like humans because it:
Processes natural language across voice and text with 98% intent accuracy
Remembers conversation context across multiple sessions and channels
Detects emotional state to adjust tone and urgency appropriately
Learns continuously from every interaction to improve performance
Hands off seamlessly to human agents when needed with complete context
Real Impact: E-commerce retailers handling 12,000 daily conversations reduced live agent hours from 120 to 28 while improving CSAT from 79% to 94%.
1. Multi Channel Deployment
Single platform powers phone IVR, live chat, WhatsApp, Facebook Messenger, SMS, email, web self service.
2. Advanced Natural Language Understanding
Recognizes intent, extracts entities, understands slang and industry terminology with 97.8% accuracy.
3. Context Aware Memory
Remembers customer preferences, purchase history, previous issues across all channels and time periods.
4. Emotion and Sentiment Intelligence
Detects frustration, excitement, confusion and adjusts responses instantly for better outcomes.
5. Revenue Intelligence
Identifies upsell opportunities during support conversations with 23% conversion success rate.
| Capability | Traditional IVR/Chatbot | Antasis Conversational AI | Business Win |
| Intent Accuracy | 72% | 98% | Fewer escalations |
| Context Retention | Single session | Multi channel lifetime | Personalized service |
| Multilingual Support | 5-8 languages | 50+ languages | Global scale |
| Revenue per Conversation | $0.02 | $1.47 | Support becomes profit center |
| Live Agent Deflection | 45% | 85% | Massive cost savings |
Ecommerce: Order status, returns, product recommendations, cart recovery
Telecom: Plan changes, billing disputes, technical troubleshooting
Finance: Account balance, payment processing, fraud alerts
Healthcare: Appointment scheduling, prescription refills, insurance questions
SaaS: Password reset, feature tours, billing support
Case Study: Telecom provider handling 250K monthly conversations cut customer acquisition costs 41% by converting support calls into plan upgrade opportunities.
Hour 1-12: Platform integration with CRM/telephony (Salesforce, Zendesk, Amazon Connect ready)
Hour 13-36: Train on company data, FAQs, conversation transcripts
Hour 37-48: Testing and refinement with live traffic subset
Hour 49-72: Full production deployment with monitoring
No custom development required. Scales instantly with conversation volume.
What channels does Antasis Conversational AI support?
Phone IVR, live chat, WhatsApp, SMS, email, social media, web self service all unified. Learn more
Does it really understand natural human speech?
Yes, 98% intent accuracy across casual speech, industry jargon, multiple languages simultaneously.
Can it handle complex customer journeys?
Absolutely. Maintains context across channels, days, even weeks between interactions.
How secure is customer conversation data?
Enterprise grade encryption, GDPR, HIPAA, SOC2 Type II compliant with zero data retention options.
What makes it different from other conversational AI?
Revenue intelligence during support conversations plus 85% autonomous resolution sets it apart.
How fast is deployment?
Production ready in 72 hours. ROI within the first billing cycle.
Does it work with our existing tech stack?
300+ native integrations. Custom API available for any system.
Ready to Launch Human Like Conversations That Convert?
Deploy conversational AI that handles 85% of interactions autonomously while growing revenue.Get Your Antasis Experience Now
Questions? reach out directly: sales@antasis.com | +65-6319-2620
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