Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
Ever had a customer message at 3 AM about a delayed shipment? Or get buried under 500 “Where’s my order?” emails during a sale? The Antasis Virtual Customer Service Agent eliminates that chaos completely.
This isn’t your average chatbot. It’s an intelligent virtual assistant that lives on your website, app, email, and social channels answering instantly, 24/7, in any language. Deployed through Antasis Virtual Customer Service Agent
, it handles order tracking, returns, FAQs, and basic troubleshooting while escalating complex issues to humans with full context.
Businesses using it report 80% ticket deflection rates, 70% faster response times, and CSAT scores jumping from 75% to 93%. Support becomes a growth engine, not a cost center.
Regular chatbots fail when conversations get nuanced. Antasis Virtual Customer Service Agent uses advanced NLP and machine learning to:
Real Result: One e-commerce client went from 12-hour response times to instant replies, cutting support costs by 45% while doubling customer retention.
1. 24/7 Coverage Without Night Shifts
Never miss a customer again. Virtual agents work holidays, weekends, midnight answering instantly while you sleep.
2. 80% Ticket Deflection Rate
Password resets, order status, returns, shipping queries all handled automatically. Agents focus on high-value work.
3. Slash Response Times by 70%
From hours (or days) to seconds. Customers get instant, accurate answers across all time zones.
4. Cost Savings Without Quality Loss
Cut staffing needs 40:60% while maintaining (or improving) service quality through intelligent automation.
5. Global Scale With Local Feel
Serve customers in their language and cultural context Spanish returns, Japanese tech support, Arabic billing.
| Metric | Before Virtual Agent | With Antasis | Improvement |
| Response Time | 12+ hours | Under 30 seconds | 99% faster |
| Ticket Volume Handled by Agents | 100% | 20% | 80% deflection |
| CSAT Score | 75% | 93% | +24% |
| Monthly Support Cost | $25K | $11K | 56% savings |
| First Contact Resolution | 65% | 88% | +35% |
E:commerce: Order tracking, returns, shipping updates
SaaS: Account setup, feature questions, billing issues
Healthcare: Appointment booking, prescription refills
Finance: Balance checks, transaction verification
Global brands: Multilingual support across time zones
Case Study: Fashion retailers cut support costs 52% while CSAT hit 94%. During Black Friday, virtual agents handled 8,500 extra queries without adding staff.
Day 1: Connect to your CRM/helpdesk (Shopify, Salesforce, Zendesk ready)
Day 2: Train on your FAQs, policies, products (upload docs or connect knowledge base)
Day 3: Go live across channels with monitoring dashboard
Week 1: Optimize based on analytics, hit 70% deflection
No coding required. Works with your existing stack.
What exactly does Antasis Virtual Customer Service Agent handle?
Order tracking, returns, FAQs, password resets, basic troubleshooting 80% of typical support volume. Complex issues auto-escalate to humans.Learn more
Does it work for phone calls too?
Yes! Handles inbound calls with natural voice, plus SMS, WhatsApp, chat, email all unified.
What languages does it support?
50+ languages including English, Spanish, Mandarin, Arabic, Hindi, French, German are detected automatically.
Will customers know they’re talking to AI?
Transparent by default, but can be invisible. Most prefer the instant responses over waiting for humans.
How secure is customer data?
Enterprise-grade encryption, GDPR/HIPAA compliant, doesn’t store conversations unless requested.
What if the AI can’t answer a question?
Intelligent escalation with full conversation context to the right human agent instantly.
How much does it cost?
Pay-per-use or subscription starts helping from Day 1, pays for itself in 4-6 weeks.
Ready to Deploy Your 24/7 Virtual Agent?
Get instant answers for 80% of your support queries without hiring more staff.
Get Your Antasis Experience Now
Questions? reach out directly: sales@antasis.com | +65-6319-2620
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