Antasis is a leading provider of outsourced customer experience in Singapore. We go beyond just "good" service to deliver truly outstanding results for your customers.
E-commerce is evolving rapidly, and customers now expect instant responses, seamless shopping experiences, and 24/7 support. With competition rising and consumer attention spans shrinking, businesses need smarter ways to guide shoppers, answer questions, and resolve issues quickly.
This is where AI conversational agents come in—and why companies across Southeast Asia are partnering with Antasis to implement AI-driven solutions that boost sales, improve support efficiency, and enhance the customer experience.
Modern e-commerce customers want:
Traditional chatbots can’t keep up. They rely on scripted, rule-based flows that break easily.
AI conversational agents, however, understand intent, respond naturally, and handle entire workflows without human intervention.
These tools transform e-commerce support from slow and reactive into fast, automated, and customer-friendly.
How AI Conversational Agents Increase E-Commerce Conversions
AI conversational agents don’t just answer questions—they actively drive sales.
Here’s how:
AI tools analyze:
Based on this, conversational agents offer personalized recommendations that match the shopper’s intent.
This helps increase:
Customers often abandon carts because:
AI assistants instantly respond to these concerns—helping customers complete their purchase instead of leaving.
Example responses AI handles instantly:
AI conversational agents help customers:
This reduces friction and boosts completed orders.
E-commerce customers shop across time zones and at all hours.
Antasis helps brands provide multilingual AI support across:
✔ English
✔ Malay
✔ Chinese
✔ Tagalog
✔ And more
This ensures your store never “sleeps”—and neither do your sales opportunities.
AI doesn’t only help with sales—it transforms backend operations too.
AI agents connect directly with logistics systems to answer:
This reduces the load on human agents by up to 50%.
AI automates return workflows, helping customers:
This streamlines processes and improves customer satisfaction.
AI handles repetitive support queries such as:
This allows human agents to focus on complex cases.
With AI managing Tier-1 inquiries, businesses save money on manpower while increasing support quality.
Antasis helps clients balance AI automation with human expertise through its hybrid support models.
Learn more: Customer Support Solutions
Client: A Singapore-based fashion retailer
Challenge: High order inquiries, heavy chat volume, long response times
This shows the immediate impact of Antasis’ AI solutions on conversions and efficiency.
It’s ideal for businesses that experience:
If any of these apply, AI can significantly improve performance.
Yes. They understand intent, context, and natural language—traditional bots rely on fixed scripts.
It can automate up to 60–70% of inquiries, depending on your workflows.
Yes. Antasis specializes in Southeast Asian language support.
Absolutely. AI improves conversions through recommendations, faster support, and reduced cart abandonment.
No. It works alongside them, handling repetitive tasks while humans manage complex cases.
AI conversational agents are transforming the way e-commerce brands operate. From product discovery to checkout and post-purchase care, AI provides speed, accuracy, and personalization at every step.
Antasis delivers the tools, expertise, and regional support needed to execute AI-driven customer service at scale.
Speak with us today:Contact Antasis
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